Refund policy

Returns and exchanges are not accepted for any reason.

Because of the hygienically sensitive nature of this product (storing the blood of loved ones), I cannot restock merchandise that has been delivered to another buyer. Even if the package does not appear to be opened, I would not be able to guarantee to a future recipient that the contents of the vials have not been removed or foreign substances added. I guarantee a 100% new and sanitary product with every purchase. Thus, all listings are final sale with no refunds or exchanges.

Cancellations will not be processed once items are packed, which often occurs minutes after ordering. Immediate cancellations will incur 15% restocking fee.